Get in Touch With Us
Got a question about a bonus we've covered, spotted something that needs updating, or just want to tell us about a new Canadian casino we should look at? This is where to send it. We read every message that comes in and treat reader feedback as part of how we keep our reviews and rankings accurate.
How to Get in Touch
The best way to reach Best Casinos Canada is by email. Write to us at [email protected] and a member of our team will get back to you — we aim for a response within two working days, though it can take a little longer during busy stretches.
A quick summary of what your message is about helps us route it to the right person faster. If you're flagging something specific, such as a bonus term that seems out of date on one of our pages, include a link or the name of the casino so we can check it against the source quickly.
What We Can Help With
- Questions about our reviews — if anything about how we rate or rank Canadian online casinos isn't clear, ask us directly.
- Corrections — bonus terms, wagering requirements and payment options change often. If you notice something on the site that no longer matches what a casino offers, please let us know.
- Suggestions for coverage — if there's a new operator launching in Canada, a payment method you'd like to see compared, or a topic such as mobile apps or licensing you think we've under-covered, tell us.
- Partnership or business enquiries — operators and industry contacts are welcome to reach out, though we're clear that no commercial arrangement affects where a brand sits in our rankings.
- Player concerns — if you've had a difficult experience with a casino listed on this site, or you're looking for guidance on staying in control of your play, mention this in your message and we'll point you toward relevant resources.
What Happens to Your Message
There's no automated reply standing in for a real answer here. Messages are read by a person, checked against our current research, and answered directly. If your query touches on something we cover elsewhere in more depth — for example, players outside the standard regulated space sometimes ask about options covered on our Best Non GamStop Casinos 2026 page — we'll point you there rather than repeat it in an email.
Before You Write In
A few things are worth checking first, since they cover most of the questions we receive:
- Bonus terms — wagering requirements, maximum bet limits and expiry windows sit alongside each offer on our comparison pages, since these vary by casino and change periodically.
- Payment and withdrawal timing — methods available to Canadian players, along with typical processing windows in CAD, are detailed where each casino is reviewed.
- Eligibility — age and location requirements apply to every operator we list, and these are noted on the relevant review.
If your question isn't answered by any of that, email us — we'd rather clarify something directly than have a reader working from an assumption.
Our Approach to Feedback
Ratings and rankings on this site come from research into licensing, game selection, payment handling and the real terms behind each bonus, not from how much attention an operator gets from readers. That said, reader reports genuinely inform our reviews — if several people flag the same issue with a casino, we look into it. Some pages on this site link to operators we may earn a commission from, but that relationship has no bearing on how a casino is scored or where it appears in a table.
Thanks for taking the time to read this far. Whether it's a correction, a question or a suggestion, we'd rather hear from you than have inaccurate or outdated information sitting on the site.